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Automate Business Processes To Delight Customers

Exclusive roundtable

Start your day strong at Money20/20

Convene with other industry leaders for a closed-door roundtable: Automate Business Processes To Delight Customers

Moderated by: Norm Marraccini, SVP Group Executive Commercial & Retail Payments, FIS

The event takes place on October 25, 9am-10am PDT.

Space is limited, register today.

Session details

“I want you to process my loan application the old fashioned way, with no computers and lots of paper shuffling,” said no living customer ever.

Customer loyalty ain’t what it used to be; kludge-y backend processes create the delays that drive your customers into the hands of startups that deliver decisions in minutes. Robotic Process Automation (RPA) is all the rage, but how do you prioritize and implement new technologies in a way that effectively manages both costs and risks?


  • What a successful program office for automation looks like, and why you need one.
  • The value of viewing operations through a standards-based lens, such as the Banking Information Architecture Network (BIAN).

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