Finance & Payments

/ What Currency Do You Accept And What Are The Accepted Payment Methods?

Payments must be made in USD ($), no other currencies are accepted. You can purchase your pass online using the following methods:

• VISA • MasterCard • American Express • Maestro • JCB • Discover • Bank Transfer

/ How Do I Pay By Bank Transfer/Invoice?

You can opt to pay by bank transfer up until a few weeks before the show.

To activate this function, contact us with your associated account email. This option is reserved for larger bookings of 10+ passes, where possible we ask you to make the payment via credit card.

Once this option is activated, you will see it in your account on the checkout page and you will be able to place your order. An invoice will be sent to the designated billing contact within 24 hours and is due for immediate payment.

Any bookings made via bank transfer enter into a binding contract were full payment is required as per our Terms and Conditions.

/ How Can I Update The Details On My Invoice?

If you need to update your invoice details, including changes to the company name or company address, please contact our Finance Team with your booking order reference number. After an invoice has been generated, adjustments to its value or the removal of passes cannot be made, as per our Terms and Conditions. The full invoice payment is still required in order to access the show.

For any invoice update requests received after the bank transfer deadline, our Finance Team will address them post-show.

/ What Should I Do If I Run Into An Error When Attempting To Make A Payment Online?

If you encounter issues at the time of attempting payment, check the common scenarios and actions below:

Card Security Block:

• Message: ‘For security reasons, we are unable to process your payment. Please contact your card provider before reattempting payment’
• Action: Contact your card provider to address potential issues like location or currency restrictions.

Sanctions Check:

• Message: ‘The country you selected is under sanctions.’
• Action: Contact us to activate the bank transfer option in order to proceed with your order. Please note some companies might be subject to a sanction review before confirming your booking.

Blank Page After Placing Order:

• Message: "Blank page"
• Action: Refresh the page and check your purchased orders. If the pass is still in the pending orders section contact us for further guidance to avoid a double charge.