<p>Banks say they’re customer‑centric, but most are still built around products, not customer goals. This panel explores how bank–fintech partnerships, embedded finance, and fintech‑as‑a‑service help banks reorganize around outcomes and innovate faster without sacrificing trust.</p>

VP, Head of Consumer Digital – Payments & Money Management

SVP, Digital Product Lead

Senior Editor

What if Customers Designed the Bank?

what-if-customers-designed-the-bank-e103-75731

Partner Stage

Schedule

Money20/20

Embedded finance

Faas

Banks say they’re customer‑centric, but most are still built around products, not customer goals. This panel explores how bank–fintech partnerships, embedded finance, and fintech‑as‑a‑service help banks reorganize around outcomes and innovate faster without sacrificing trust.

Erin Crawford

Fifth Third Bank

Chancze Lepore

U.S. Bank

Caitlin Mullen

Banking Dive

Banks say they’re customer‑centric, but most are still built around products, not customer goals. This panel explores how bank–fintech partnerships, embedded fi

What if Customers Designed the Bank? - Schedule

What if Customers Designed the Bank?

Speakers

Moderators

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