2024 Chargeback Field Report: Merchant Survey Reveals Latest Trends, Impacts of Friendly Fraud

● Nearly half of respondents estimated that friendly fraud was responsible for 50% or more of their chargebacks. ● Merchants reported that nearly one-quarter of their refunds were fraudulent. ● One-third of participants said that the costs associated with chargebacks have directly impacted the end price of the goods or services provided. ● Two-thirds of respondents said they were either already using AI-powered fraud prevention tools, or planned to do so in the future.