● Nearly half of respondents estimated that friendly fraud was responsible for 50%
or more of their chargebacks.
● Merchants reported that nearly one-quarter of their refunds were fraudulent.
● One-third of participants said that the costs associated with chargebacks have
directly impacted the end price of the goods or services provided.
● Two-thirds of respondents said they were either already using AI-powered fraud
prevention tools, or planned to do so in the future.

2024 Chargeback Field Report: Merchant Survey Reveals Latest  Trends, Impacts of Friendly Fraud

Transaction dispute experts at Chargebacks911 say FTC’s new “Click-to-Cancel” amendment could reduce

chargeback abuse and offer customer support tips for subscription models

How FTC’s New ‘Click-To-Cancel’ Rule Will Actually Save Merchants  Money

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Chargebacks911® is the global leader in chargeback prevention and remediation technology. As a technology platform provider to financial institutions and merchants, Chargebacks911 is the first global company fully dedicated to providing end-to-end solutions, specifically designed to counter post-transactional fraud and chargebacks, delivering data-driven intelligence and scale. Today, Chargebacks911 safeguards more than 2.4 billion transactions per year on behalf of 2.5 million merchants in 87 countries. For details on Chargebacks911’s comprehensive dispute management solutions, visit https://chargebacks911.com.



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2024 Chargeback Field Report: Merchant Survey Reveals Latest Trends, Impacts of Friendly Fraud

How FTC’s New ‘Click-To-Cancel’ Rule Will Actually Save Merchants Money