Tony Bates is the Chairman and CEO of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 6,000 employees.

Tony has decades of experience steering B2B and B2C companies through major market transitions and rapid scaling. Career highlights include leading Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20B in annual revenue and serving as CEO of Skype, where he was responsible for expanding the business to over 170M connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as EVP of business development and developers.

In addition to his role at Genesys, Tony serves on the board of directors at Okta.