As Chief Operations Officer, Teresa is responsible for overseeing Payment Processing, Payment Networks, Back Office, Disputes and Fraud Operations, Supply Chain, Settlement, Command Center, and Sourcing & Procurement, as well as Customer Experience and Support (CES). She leads a team of over 200 employees and 3,000 outsourced agents globally. She has played an instrumental role in transforming the company’s banking and payment platforms, serving over 50 million users.

From 2005 to 2013, Teresa managed JPMorgan Chase’s Prepaid Card Financial Operations and Implementations team of over 100 employees at multiple locations worldwide, supporting over 13.2 million stored value debit cards for clients in both the private and public sectors. Her work included oversight of daily activities handled by implementations, settlement, financial adjustment, dispute/claims, and reconciliation teams within Prepaid Card Operations.