DIRECTOR | PRODUCT MANAGEMENT | PAYMENTS • FINTECH • MARKETPLACES
Product executive with 20+ years of experience leading global Payments, Payouts, Financial Services, and Digital Commerce platforms. Proven track record of defining multi-year strategy, leading high-performing product teams, influencing executive leadership, and delivering customer-centric products generating measurable business growth.


Professional Experience

Upwork – Director, Product Management – Payments, Payouts & Financial Services (2022–Present)

Lead strategy, execution, and growth of Upwork's global Payments, Payouts and Financial Services portfolio while managing Senior Product Managers.

Defined multi-year roadmap influencing executive investment decisions.

Built and mentored a high-performing PM organization and strengthened portfolio governance.

Delivered $12M+ business impact through payout diversification, FX monetization, payout expansion, pricing optimization, and embedded financial services.

Improved Transaction History CSAT by 14–18 points and reduced earnings/withdrawal support contacts by 80%.

Defined regulatory transformation strategy spanning licensing models, compliance, and money movement architecture.