Darlene Johnson

Darlene Johnson

Darlene Johnson

Chief Strategy & Transformation Officer

Suncoast Credit Union

Speaking at

Tuesday 20 October, 13:25 - 14:05

Invisible Prime: The Customers You Aren't Seeing But Want to Bank

Biography

Darlene Johnson is EVP and Chief Strategy & Transformation Officer at Suncoast Credit Union, with more than 35 years of experience in credit unions and member services. She joined Suncoast in 1990 and has held a range of leadership roles across lending, member experience, operations, and growth, including Chief Operating Officer and Chief Growth Officer.

In her current role, she leads enterprise strategy and transformation, driving growth and operational alignment across all business lines. Her work focuses on delivering scalable innovation while enhancing member experience and deepening community impact.

Darlene is passionate about financial wellness and building trusted relationships, with a strong emphasis on equipping employees through continuous development. She is committed to delivering products and services that improve members’ financial lives and strengthen the communities Suncoast serves.