Amy Burr leads the team responsible for delivering our payments products and services, with a focus on delivering an exceptional customer experience for the full range of financial institutions we serve. In addition, she leads FRFS customer and industry relations, marketing communications, research, and payment system improvement initiatives. Prior to her current role, Amy headed FRFS’ Product and Revenue Management function and established the Operations Strategy team. She also worked as product office head and acting product manager in the Wholesale Product Office, where she oversaw all aspects of the Fedwire Funds, Securities, and National Settlement Services. Prior to joining the WPO, she led policy and strategy initiatives in the Cash Product Office. Amy also spent a year on secondment to the Board of Governors, where she led the Banknote Issuance and Currency Operations team.