As a customer, being understood is such a relief these days. Having someone on the line who gets what you need. Who’s truly listening. And, goes out of their way to help. It doesn’t really matter if that’s coming from a human or artificial intelligence. What matters is the quality of the experience.
At Voca.ai, they’re passionate about helping companies deliver happier customers at scale, through natural, intelligent and surprisingly empathetic spoken conversations, delivered by our extraordinary AI powered, and EQ-enabled Voca Agents.
They’re also dedicated to creating win-win collaboration between humans and AI, by freeing up your human agents to be their creative best. So that great customer experience (CX) and great employee experience (EX) go hand in hand.