Scott Zimmer

Scott Zimmer

New Chief Innovation Officer

BB&T / Truist

A Disney-bred creative, Scott Zimmer has spent his career as an intrapreneur, establishing and growing businesses and new functions as a senior executive for some of America’s most well known companies. Until recently, Scott served as Verizon’s Chief Experience Officer where he founded their CX organization to put the customer journey at the heart of business decisions by assembling experience design, research, product management, and ROI measurement. In this effort, he introduced new customer-centric roles company-wide, and connected the dots across the customer journey while aligning channels for each journey stage. Perhaps Scott is best known as the Founder/ Global Head of Design and Innovation at Capital One. Under Scott’s leadership, Capital One complimented its analytics prowess with human-centered culture and design thinking including acquiring silicon valley design firm Adaptive Path, shocking the worlds of design, tech, and banking. It worked. Capital One’s experience design team has since grown to 500+ designers, spawning books and winning coveted awards such as Fast Company’s Innovation by Design, and JD Powers Top Mobile Banking App. In earlier roles, Scott founded teams at Ally Bank, Bank of America, and The Walt Disney Company, so it’s no surprise that championing brave growth & innovation is his passion Now, Scott has shifted gears to establish MyAngelFund.com, currently in stealth, to convert consumer sentiment into “a funding movement” that liberates select small / medium-sized companies to pursue the coveted triple bottom line of people, planet, and profit.