Jordan McKee is a Research Director at 451 Research, a global IT research and advisory firm. McKee oversees 451’s Customer Experience & Commerce group while leading its coverage of the payments ecosystem. He focuses on digital transformation strategies for payment networks, issuing and acquiring banks, payment processors, point-of-sale providers and other payments industry stakeholders. His research helps vendors and enterprises assess the key implications of emerging technologies driving the digitization of the end-to-end shopping journey. Jordan joined 451 Research with the company's acquisition of mobility research firm Yankee Group in 2013. Before joining 451 Research he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this he was a member of FM Global’s internal market research unit, analyzing trends in the insurance sector. Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. He has also appeared on radio and television interviews with the Associated Press and CBS. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT.