We (politely) beg to differ.
In an increasingly complex ecosystem, retailers can no longer go it alone.
Fintech and payment innovation are fueling the holy grail that is a seamless customer journey where one can buy anything, anywhere, anyhow (oh so easily), and have it delivered where, when, how one likes.
Walgreens and Google’s Wing Aviation are launching on-demand drone deliveries. Amazon, Tesco, Sam’s Club, 7-Eleven – all have launched checkout-less stores powered by machine learning, facial recognition, IoT and payments technology. H&M and ASOS are reinventing ‘buy now, pay later’ with their Klarna tie-up. Jumia, Souq and Mercado Libre have built their own payments systems.
Convenience? ✓ Experience? ✓ Speed? ✓
These trends are accelerating, and as offline and online shopping become increasingly intertwined and the experience across platforms homogenised, customers will expect seamless shopping as the norm. This norm cannot be facilitated for retailers without the data, insights, technology and platforms that fintech, financial services and payment companies provide.
Money20/20 brings retailers into the money ecosystem – giving you access to cutting-edge intelligence and enabling you to find the partners needed to take your businesses forward.
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