Tech firms’ disruption of financial services has long been in the works: From Amazon’s ever swelling loan book to Apple’s BNPL play, this shift appears unrelenting. But the huge ecosystem of users and cornucopia of services on offer by these players has alerted the attention of regulators and governments around the world. Banks and fintechs need to continue their digital transformation journey and will continue to need guidance on how to get to the next level. For professional services operatives, the evolution of how we pay and play will provide a deep trove of opportunities.
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