Nuance Communications (a Microsoft company)

Nuance financial services solutions provide conversational automated and live agent engagement powered by proven AI with fraud prevention and authentication spanning digital and voice channels. They offer a consistent and frictionless experience throughout the customer journey, employing an omnichannel platform powered by AI and integrated fraud prevention and authentication capabilities. Nuance not only delivers predictive, personalized interactions, but empowers agents through an intelligent desktop, plus insightful analytics and reporting. Through flexible deployment and partnering, Nuance is used by 19 of the 20 largest financial institutions in the world to increase multi-functional self-service, conversion, and agent effectiveness while reducing operating costs.

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