Mind the Trust Gap: Strategies to Improve the Customer Journey
August 21, 2019
Banks and fintechs straddle a near-impossible line to meet customers’ demands for a seamless and safe user experience. In this episode, Scarlett Sieber and Sanjib Kalita turn to Rodger Desai, CEO of Payfone, and Jason Wilk, CEO of Dave to uncover what strategies financial institutions can use to strike the proper balance between the two.
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