Directlink by IMS, Inc. is a conversational banking platform. Powered by Artificial Intelligence (AI) and deployed across various channels, Directlink enables dynamic customer experiences that scale without the added costs of people and technology infrastructure. From traditional voice (IVR/telephony) to emerging media (SMS, IoT, and more), the Directlink platform allows your customers to transact and interact when and where they want. Our Intelligent Virtual Assistants (IVAs) enable automated, hyper-personalized, human-like exchanges that are always-on, fast and accurate, compliant, and scalable.

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