2020 has pushed consumers and businesses alike to challenge their normal routines and ways of doing things and adopt new ones. While 2020 was the year we stayed home, this industry has proven to be innovative, resilient, and forever changed.
Digital innovations have allowed for a true digital shopping experience as a consumer. You can walk down a virtual street and “window shop” without ever leaving your house. You can try on retail products or see what an item looks like in your home thanks to VR/MR technologies being leveraged by retailers. You can make large purchases and get credit, without ever opening a credit card thanks to companies like Klarna and Affirm. And even when we do venture out into the real world, contactless payments and mobile wallets are booming. These are not just ‘pandemic trends’, but a new reality here to stay.
Distribution is no longer enough to justify e-commerce curators and intermediaries says Harley Finkelstein, Chief Operating Officer of Shopify on the Revolution Stage at Money20/20.
eCommerce, retail, streaming and other digital services firms are embracing innovative thinking to create powerful, exciting business and customer experiences. Progressive merchants like Farfetch perceive payments as more than just a mere business necessity.
"Rather than limiting the human to the device, we are going to upgrade the device to the needs of the human" Patrick Gauthier, Vice President of Amazon Pay shares his insights on The Art of Product Strategy & Design
We were live with David Sykes, Head of Klarna US and Money20/20 USA's Head of Content, Kisha Allison to discuss the state of retail and new trends that have re-defined the customer experience for a new generation of shoppers.
Asif Ramji, FIS, frames how leaders in payments are changing the industry – and how tech innovations, consumer preferences & data-driven insights are driving new opportunities for phenomenal growth and allowing us to better shape the future of money.
"I want to enter more passwords and fill out more forms!", said no one ever. No matter how simple, they are a roadblock on the path to purchase. We talked about who might be best positioned to build and run a unified identity and payment layer across the web.
"Payments is just part of the shopping experience, and we want to make that great, but we want to make every touchpoint of the shopping experience really seamless."
Head of Klarna US