Banking Innovation
Banking has been on the road to transformation for a while. 2021 is ripe for big moves. There’s a renewed focus on digital and mobile user experiences, more personalisation and automation, all fueled by changes accelerated by the pandemic and the challenges this year put in front of the industry. 2020 accelerated digital transformation and proved how important it is to have digital customer touchpoints and great digital experiences. More changes to infrastructure, innovative uses of data, and investment in technology will be at the leading edge of banking in 2021 as the demand for digital remains.
Banking
Digital Banking & Infrastructure
JD Power Survey reported that the 4 largest US banks saw digital useage reach 72% in April 2020. As consumers shift to expect digital, challengers have been more agile to keep up with demand. Incumbents need to focus on infrastructure upgrades to support this shift.