JD Power Survey reported that the 4 largest US banks saw digital useage reach 72% in April 2020. As consumers shift to expect digital, challengers have been more agile to keep up with demand. Incumbents need to focus on infrastructure upgrades to support this shift.
Small businesses have been the last group to get proper attention from banks and fintechs, and the issues have been stressed by COVID. For example, challenges dispersing PPP funds to small businesses showed there's an urgent need for faster, more agile, simple banking.
Collaboration and partnerships between banks, fintechs, tech companies, and startups are vital to the future of the industry to keep pushing forward and see innovation at scale. We're all for breaking boundaries, and together the possibilities are amplified.