Banking has been on the road to transformation for a while. 2021 is ripe for big moves. There’s a renewed focus on digital and mobile user experiences, more personalisation and automation, all fueled by changes accelerated by the pandemic and the challenges this year put in front of the industry. 2020 accelerated digital transformation and proved how important it is to have digital customer touchpoints and great digital experiences. More changes to infrastructure, innovative uses of data, and investment in technology will be at the leading edge of banking in 2021 as the demand for digital remains.
