Pandemic vibes have completely rattled traditional banking and lending as we knew it. The good news? There’s a massive spotlight on the work that still needs to be done to better serve customers and small businesses.
Banks are grappling with antiquated infrastructure that’s just not cutting it and they’re finally being forced to innovate. For example, the challenge of dispersing PPP funds to provide America’s 30 million small businesses with financing showed there is an urgent need for faster, more agile and simple banking.