Sherry Graziano is head of digital, client experience, and marketing for Truist, and a member of the Truist Operating Council. Her team is responsible for creating shareholder value through brand awareness and consideration, client growth and engagement, and digital adoption for the company’s more than 15 million clients. Her team’s mission is to deliver seamless, personalized, and empowered client and teammate experiences that attract and strengthen relationships, build community and client trust, and deliver on Truist’s purpose.

She oversees enterprise brand and experiences, digital sales and performance marketing; digital servicing, including caring for seven million digitally active clients with two million daily mobile interactions; and 23 enterprise-wide platforms and capabilities that support clients and teammates. She manages client experience, including research and design, client advocacy, connected channel performance, and related operational excellence and governance functions.