Shanthi Shanmugam is the co-founder and CEO of Casap, a fintech company built on her belief that financial institutions shouldn’t have to choose between fighting fraud and a great customer experience. Drawing on her background at Robinhood, she’s focused on transforming one of the most frustrating parts of banking—the dispute process—into an experience that builds loyalty. Casap achieves this by agentic workflows, built-in compliance, and clear communication to deliver faster, more transparent, and accurate resolutions. Layered with signal intelligence, Casap is the market leader at identifying and fighting first-party fraud. Beyond the product, Shanthi is deeply passionate about building diverse, inclusive teams and creating pathways for women in technology. She believes that diversity isn’t just the right thing to do, it’s essential to building products that truly serve and earn the trust of all customers.