Michael Mallon has been involved in the eCommerce payments and chargeback management space for more than twenty years supporting merchants and financial institutions in the digital, retail, travel, entertainment, and insurance industries. During this time, he has held varying roles which include managing both local and offshore operational teams, process consulting, partnership management, business development and product management. Michael often speaks at conferences in the U.S., Europe and Latin America about the challenges a merchant faces in the payments industry today when it comes to dispute management.