Helen Byrne is a transformative global leader with decades of experience in customer support and operations. Renowned for building high-performing teams, she consistently transforms customer service into a strategic driver of growth. She currently heads Global Customer Support Operations, with a focus on Developer, Business, and Production Support Plan customers. Helen’s journey from a frontline agent to Vice President reflects her passion for people-first leadership and continuous improvement. Her diverse experience spans 8+ years in the outsourcing industry, 11.5+ years at Amazon, and pivotal roles at Zipwhip prior to its successful acquisition by Twilio. Across every stage, Helen championed scalable support strategies that blended AI innovation with human empathy—delivering measurable results in efficiency, satisfaction, and team engagement.