Grace coleads McKinsey's payments modernization group, helping executives navigate rapid technological changes and evolving customer behavior in the payments industry. Since 2007, she has assisted financial-services and e-commerce companies with digital payments strategy, marketing, innovation, and strategic partnerships.

She specializes in improving returns on digital investments, enhancing customer experience, and optimizing payments infrastructure. Her recent work includes developing business cases for real-time payments, driving transformation programs across growth and efficiency, and advising on data integration for real-time customer targeting.

As the payments landscape evolves, Grace shares insights through research publications and as a speaker at industry conferences.