Christine Cavallo leads strategy for the Enterprise Experience Organization at Citizens, bringing over 15 years of expertise in shaping business strategies with a strong focus on digital and analytics transformation.

In her current role, Christine develops and delivers transformative strategies, leveraging cutting-edge technologies such as generative AI to enhance customer experiences and optimize operational efficiencies. Christine is passionate about the intersection of innovation and risk management, continuously pushing the boundaries of what's possible while adhering to critical risk and regulatory frameworks.

At Money 20/20, Christine will contribute her deep insights on generative AI and its profound impact on change management, talent development, culture transformation, and risk mitigation. With a rich background that spans multiple industries and strategic functions, she brings a well-rounded perspective on how organizations can harness the power of AI to drive sustainable growth and adapt to the evolving digital landscape.