Adena Kirkbride is a seasoned professional in the Contact Center as a Service (CCaaS) industry, currently serving as an CCaaS Solutions Specialist at LinkLive. She has previously held significant roles at UJET and NICE InContact, where she honed her expertise in cloud contact center solutions and customer experience technologies.

Adena’s impressive background and proven track record with leading CCaaS providers have provided her with a strong foundation in cloud-based contact center solutions, enabling her to help customers find the perfect solution for their needs.

Her current focus at LinkLive is on leveraging innovative communication strategies that enhance customer engagement—specifically in highly regulated industries such as banking/finance and healthcare. Adena will offer key insights into integrating AI-enabled CCaaS solutions to foster meaningful communications with customers—ideal for those looking to navigate the evolving landscape of digital customer service.