2019 AGenda TRACKS

The Money20/20 stage is the industry’s most esteemed platform and in 2019, our agenda content will share a refreshing and fearless view of the ways our industry is creating and shaping the future of money. Within each of our agenda tracks, we’ll deliver insightful, and impactful insights with an unparalleled speaker roster like never before. Explore these exciting new tracks and prepare to gain the insights needed to revolutionize both your business and the industry.

In the wild west of new companies, partnerships, products and acquisitions – what are the new commercial models and industry opportunities? How will the retail and business payments value chain evolve?

The world of commerce is evolving through new channels, like augmented reality and social commerce, and unlocking exciting new grounds for engagement. Smart retailers and merchants are now utilizing both online and offline strategies and partnering with fast and frictionless payments, resulting in an optimal consumer experience. This, combined with increasingly powerful mergers & acquisitions is changing the landscape of the value chain. But, what does the onslaught of new platforms mean for the current US market? In this track, we’ll take a closer look at their impact on margins and learn where new sources of value will start to emerge.

How can banks leverage data and technology to create new products and experiences to deepen customer relationships and drive new commercial opportunities?

The banking sector continues to face pressures on profitability as a result of low interest rates, the activity slowdown and increased regulatory pressures.  In addition the growth of new specialized players entering financial services successfully taking on new segments of the value chain and the continued application of game changing tech and the use of data are creating unimaginable opportunities and challenges. What are these and how can you stay ahead of the curve? 

At Money20/20 we’ll cover the important changes that are happening in the financial services value chain now and over the coming years to help decode where new opportunities and  challenges are emerging. We’ll also cover new applications of tech in banking, such as those arising from advancements in AI, cloud and blockchain which can provide game-changing efficiencies in the front and back-office.  There will also be coverage of the importance of maintaining and increasing the touch-point with customers through beautiful UX and CX and new sources of value arising from leveraging data to remain relevant and more personable in a brave new financial services world.

AI + Cloud + Blockchain + Quantum computing: How can you create game-changing solutions by combining these technologies?

Explore what happens when you take a holistic approach to leveraging technology. While many companies are experimenting with AI, machine learning, cloud, quantum computing and blockchain, removing silos and driving interoperability between these projects has the potential to create something truly transformational. How can these individual projects scale together and what will happen when they collide? What would a proposition that leverages the aforementioned technologies even look like? We’ll provide the very latest, cutting-edge thinking and early stage implementations to inform your company’s tech strategy and roadmap.

How can you stand out, scale your business, innovate as an incumbent and strategically win in today’s competitive fintech ecosystem?

Year after year investments in fintech are reaching new heights, notably sourcing an astounding $55 billion [USD] worldwide in 2018. For startups looking to make it - and last - in this ecosystem, it’s critical to learn from successful companies, intrapreneurs, and veteran VCs for candid stories of their successes, failures and lessons learned along the way. But, in 2019’s flourishing fintech industry, is the “if you build it, they will come” methodology truly feasible for startups? This track will grant access to an influential network actively contributing to the growth and innovation of fintech. They’ll share game plans on how to acquire capital, pique VC interest, scale your business, innovate as an incumbent, and strategically win in an evolving era of fintech.

How will new technologies and business models – enabled by distributed technology – revolutionize the delivery and management of financial services?

Blockchains are collections of asynchronous entities that collectively work together to achieve a common purpose. Similarly, this is also an apt description of the blockchain industry in general. These distributed systems are economic, technological and process creations, which often make them difficult to comprehend, while presenting tremendous potential. Being one of the most dynamic tech sectors, they’ve experienced roller coaster rides in ICOs and cryptocurrencies, stable coins, protocols and scalability, interactions with other technologies like AI, adoption by industry leaders and disruptive upstarts, and much more. This track will take a deep dive into each facet of this disruptive technology, and while we don’t expect consensus, there will be a great deal of proof of work.

What are the most innovative UX and CX experiences in the market today and how can you execute on these?

As a society largely influenced by digital platforms and experiences, the consumer experience is more important today than ever. Now, it’s imperative to understand behavioral economics and the important yet underutilized role this plays in consumers’ decisions and desires. It is clear that success requires more than just a seamless platform - it requires a deep understanding of what makes a positive experience. This leads us to ask, what drives loyalty today? How and why has social responsibility become a necessity, rather than just a priority? To share the science and art that goes into creating a strong brand and strong design, and the impact this holds on CX, we’ll turn to the industry’s leading CMO’s and Design Engineers to share their tips, tricks and triumphs.

How are new business models, technologies, and new sources of data creating improved experiences and decisions for consumers, SMEs and businesses?

Alternative lending aims to give credit where it’s due. Digital technologies have transformed the marketing, underwriting and management of credit processes for the largest multinational banks as well as for P2P informal lending. Business models in this space have included marketplaces, enhanced lending models, broader data sources, direct lending and improved customer interaction processes. Now, how can this evolving industry continue to grow on the critical themes and models already at play? As an industry responsible for trillions of dollars in spending, even fractional improvements can drive large results when executed properly. This track will unearth how achieving scale, unexpected partnerships and unconventional approaches are imperative for advancement and success.

How can you turn regulatory and compliance requirements into new opportunities and drive partnerships to overcome complexities?

Regulation & Regtech provide the boundaries of the industry and enforce good behaviors throughout the financial services ecosystem. As new technologies develop, they can be perceived as leveling the playing field or creating unfair competitive advantages. Historically, precepts such as safety and soundness, fairness amongst institutions and consumers, and responsible behavior were ‘North Stars’ for regulators and the industry. In retrospect, these issues were much more manageable in contained ecosystems with managed growth. How have new technologies like AI, blockchain and big data have removed the barriers which impeded growth and provided protection? Throughout this track, we’ll explore how Regulators and Regtechs are nimbly navigating the industry to maximize both.

What are the unique market conditions fueling Asia’s fintech boom and what can other markets learn from this phenomenon?

The ongoing rise of Asia’s tech giants continues to accelerate, firmly impacting every region through investments, new product developments and the application of new technologies. This year we are zoning in on the tech giants and rising stars of this region set to define the fintech landscape in 2019 and beyond.

Is LATAM fintech’s new epicenter?  How will the recent surge of investments and growth impact the region’s economy and change the FS landscape as we know it?

In the LATAM region, a number of rising stars in the market have secured large investments and are now set to drive incredible change. From a global perspective, how could financial services evolve through the convergence of financial services, retail and social media? Prepare to be challenged, stimulated and inspired as we delve into the very best of LATAM and zone in on new game-changing advancements.

Is creating full protection for digital privacy even an option? What are the regulatory and ethical implications associated?

As the digital world permeates more areas of our lives, the degree to which people trust digital devices, interactions, services and the organizations behind them becomes increasingly important. Facilitating commerce and banking in a digital context requires both a portable digital identity and an approach to data privacy that instills mutual trust. But what are the regulatory and ethical considerations of data privacy? What lessons or predictions can we gain from GDPR and U.S. privacy law, such as the California Consumer Privacy Act? And how do we combat illicit activity or clean up after a data breach? Here, we’ll explore the latest advances in digital identity and find actionable ways for financial services companies to enable digital trust.

How are leading companies designing solutions to identify and prevent cybercrime from happening at a macro and micro level?

Whether you are in crypto and blockchain or payments and banking, cybersecurity must be top of mind. As new and evolving cyber threats surface, protecting data, privacy and assets has become more important than ever. How are our industry’s revolutionaries mitigating fraud through developments in authentication and working towards a seamless, secure, and ethical digital experience? From the malicious intentions of black hats versus white hats, to malware and the dark web, this track will discuss the key areas digitalization has left us vulnerable to, and how to avoid falling victim to fraud and security breaches.